FixRally Privacy Policy
Last updated: October 24, 2026 FixRally is operated by RLHF Labs LLC, a Nevada limited liability company ("FixRally", "we", "us").
Page: fixrally.com/privacy
1. What this policy covers
This policy explains what personal information FixRally collects, why, who we share it with, and the choices you have. It covers:
- the FixRally app for iOS and Android, and the web app at app.fixrally.com;
- our website fixrally.com, including public profile pages;
- customer pages we send by text message, including pay.fixrally.com;
- our text messages and emails.
It covers everyone who uses FixRally: pros (businesses, technicians, agencies), Members (homeowners and other non-pros), Vendors, and customers who are referred to a pro through FixRally.
The short version
- We do not sell your personal information. We do not use it for cross-app advertising.
- We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
- Text you send to FixRally AI is sent to Anthropic to generate the answer.
- You can delete your account in the app or on the web. You have 7 days to change your mind. After that, your content is purged.
- FixRally is for adults. You must be 18 or older.
2. Information we collect
2.1 Information you give us
Account information. Your name, email address, mobile phone number, password (stored only as a secure hash), account type (pro, Member or Vendor), and your acceptance of our terms and the date you accepted.
Business and profile information (pros and Vendors). Business name, logo, business address, service area ZIP codes, trades, starting prices, past projects (including their cost), profile photo, cover photos, team members, and anything else you add to your public page. When licence, insurance and badge checks launch, also licence numbers and insurance details.
Content you post. Posts, questions, answers, comments, stories, photos, video clips, reactions, recommendations, saved items and folders, group activity, and posts you share into FixRally from other apps (including the link and any screenshot or note you add).
Messages. Direct messages and chats inside FixRally, including chats between pros and customers about a referral.
Referral information. When you refer a customer, you give us that customer's name, mobile phone number, the job location (such as ZIP code or address), what they need, notes and photos. You must have the customer's permission to share this with us (see section 6.3). We also record the referral's status, quotes, the pro chosen, and the referral fee owed or paid.
Reports and support. Reports you file about content or people, blocks and mutes, and anything you send to support@fixrally.com.
SMS consent. Whether you agreed to receive our text messages, when, how (checkbox or reply), and any STOP, HELP or START reply.
2.2 Information collected automatically
- Device and log data: IP address, device type, operating system, app version, time and date of requests, and error logs.
- Push notification token, if you allow notifications.
- Activity in FixRally: logins, posts, answers, referrals and invites. We use these to run features that depend on activity, such as the daily check-in, reputation, lead ranking, group leader activity and the partner program.
- Approximate location: from the ZIP codes you give us. FixRally does not collect precise GPS location.
- Cookies on our websites: only the cookies needed to keep you signed in and keep the site secure. We do not use advertising cookies. If we add analytics, we will update this policy first.
2.3 Information from other people and services
- From referrers: a customer's details (section 2.1).
- From other users: when someone mentions you, recommends your business, rates your work, or reports you.
- From customers: ratings and replies about the pro they worked with, and answers to our confirmation texts (for example, "did the pro reach you?").
- From a phone lookup provider: whether a phone number is a mobile, landline or virtual number, and its carrier. We use this to block fake referrals.
- From ProField: ProField is another product of RLHF Labs LLC. If you choose to create your FixRally account from ProField or link the two, ProField sends us your business name, logo, address and phone, and later the status of jobs created from FixRally referrals. FixRally and ProField keep separate accounts and databases.
2.4 Coming later: payments and identity checks
These do not apply in FixRally 1.0, which moves no money. When paid features launch:
- Payments and payouts run through Stripe. Stripe collects your card, bank account, tax and identity details directly. We receive only limited information back, such as the last four digits of a card, payout status and Stripe account IDs. We never store full card or bank numbers.
- Identity checks run through Stripe. We receive the result, not a copy of your ID.
- Verified badge checks (licence, insurance, and a background check on the business owner) will run through a provider we will name here before the badge launches. We will ask for your consent before any background check.
3. How we use your information
- To run FixRally: create your account, show your profile and posts, deliver messages, run groups, save folders, and show you a feed and local content.
- To run referrals: text the customer to confirm, match the lead with pros, release contact details at the right time, keep ledgers and statements, and (when money modes launch) process payments, payouts and refunds.
- To keep FixRally safe: verify phone numbers, detect fraud and fake referrals, review reports, remove content, ban accounts, and keep records of bans so banned people cannot come back.
- To provide AI features (section 5).
- To communicate with you: account notices, security codes, referral updates, and replies to support requests. Marketing emails, if we send any, will have an unsubscribe link.
- To improve FixRally: fix bugs and understand which features are used.
- Pricing data: we may use job prices from FixRally referrals and past projects to show local price ranges. These are shown as averages by area and trade, not tied to a person or address.
- To follow the law: respond to legal requests, keep tax and financial records, and enforce our terms.
4. How we share information
With other users, based on your choices. Your profile and posts are shown according to the visibility you pick: Public, Pros only, or Connections. Some posts are always Pros only (pricing talk, customer flags, local alerts and consults). Public business pages appear on fixrally.com and can be found by search engines.
In a referral.
- The referrer's name is shown in the text to the customer.
- Pros who respond to a lead see the trade, ZIP code, notes and photos. They do not see the customer's phone number or address until the customer chooses them (and, in paid modes, until payment clears). An address is shared earlier only if the customer agrees to a site visit in the chat.
- Customers see a responding pro's trade, ratings, badge, starting prices and past projects. The pro's business name, phone and email are shown only once the customer chooses that pro.
- Chats inside FixRally hide phone numbers, emails and addresses automatically until a pro is chosen.
With service providers who run FixRally for us, under contracts that limit their use of your information:
| Provider | What they do |
|---|---|
| Supabase (US) | Database, sign-in, and app servers |
| Cloudflare (R2 and Stream) | Stores and delivers photos and video clips |
| Vercel | Hosts our websites |
| Telnyx | Sends and receives text messages |
| Phone lookup provider (Telnyx or Twilio) | Checks whether a number is a real mobile number |
| Resend | Sends email |
| Anthropic | Generates FixRally AI answers and other AI features |
| Stripe (when payments launch) | Payments, payouts, identity checks and tax forms |
| Apple and Google | Push notifications and app distribution |
With ProField, only if you link your accounts (section 2.3).
For legal reasons: to comply with law or a valid legal request, to protect the safety of anyone, to stop fraud, or to enforce our terms.
If our business changes hands: in a merger, sale or reorganization, your information may transfer to the new owner, who must honor this policy.
With your consent in any other case.
We do not sell personal information. We do not share it for cross-context behavioral advertising. When sponsored posts launch, they will be targeted only by trade and ZIP code, using information inside FixRally, and advertisers will not receive your personal information.
5. FixRally AI
Some features use artificial intelligence. AI content is always labeled "FixRally AI" and never pretends to be a person.
- When you ask a question, the text of your question (and any photo you attach to it) is sent to Anthropic, which provides the Claude model, to generate the answer.
- We may also use AI to suggest a folder when you save something, summarize items you share in, write daily local stories from public data such as weather, help draft quotes, hide contact details in chats, and help review reported content.
- We send only what the feature needs. Do not put a customer's name, phone number or address in a question.
- AI answers can be wrong. Treat them as a starting point, not professional advice. See our Terms of Service.
[Lawyer to confirm the wording on Anthropic's data retention and model training, based on the API terms in effect at launch.]
6. Text messages (SMS)
6.1 Who gets texts
The program is called FixRally referral and account notifications. Full terms are at fixrally.com/sms.
- Customers. When someone refers you to a pro, we send you one text asking whether you want to be contacted. We send nothing else until you reply YES. After that, you receive up to 5 messages per referral (for example, reminders, pro updates and a check that the job happened).
- Pros. You choose to receive account notifications by ticking an unchecked box. You can use FixRally without ticking it.
Reply STOP to stop, HELP for help, START to resume. Msg & data rates may apply.
6.2 No sharing of phone numbers or consent
We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in data is not shared with any third party, except the service providers that deliver the messages for us.
6.3 If you give us someone else's number
If you refer a customer, you confirm that the customer agreed to be contacted by FixRally about the referral. We check every number and send only the single consent request until the customer replies YES.
7. How long we keep information
| Information | How long |
|---|---|
| Account, profile and content | While your account is open. Purged after deletion (section 8) |
| Stories | 24 hours, unless you save them |
| Video clips with no views | May expire after 24 months, unless part of a course or past project |
| Photos and clips with no views for 12 months | Kept, but moved to lower-cost storage at lower resolution |
| Referral records, ledgers and money records | As long as tax and financial law requires, even after deletion [lawyer to confirm period] |
| SMS consent and opt-out records | As long as needed to prove consent [lawyer to confirm period] |
| Reports, moderation decisions and bans | As long as needed to keep banned people off FixRally and handle legal claims |
| Server logs | A short period for security and debugging |
| Backups | Overwritten on a rolling schedule [period to be confirmed] |
8. Deleting your account
You can delete your account in the app (Me → Delete account) or on the web at app.fixrally.com. If you signed up with a phone number only, use the app or email support@fixrally.com.
What happens:
- Right away: your profile, posts, comments, stories and other content are hidden from everyone. Any open referrals you posted are withdrawn and hidden from other pros.
- For 7 days: you can sign in and choose "Keep my account" to restore it. The grace period only restores your account. It does not keep referrals open or content visible.
- After 7 days: we permanently delete your content, folders, connections, photos and videos, businesses with no money history, and your login.
We keep a limited set of records after deletion: money and tax records, referral records other people rely on (such as a referrer's ledger), SMS consent records, and moderation records. Messages you sent to other people may stay in their inbox, shown without your profile. Copies in backups are removed as backups roll off.
9. Your choices and rights
Everyone can:
- see and edit your profile and settings in the app;
- choose who sees each post;
- block or mute people;
- turn off push notifications in your phone settings;
- reply STOP to any text;
- unsubscribe from any marketing email;
- delete your account;
- ask us for a copy of your information, or to correct or delete it, by emailing support@fixrally.com.
We answer requests within 45 days. We may need to confirm your identity first. You may use an authorized agent; we will ask for proof that you authorized them.
California residents. Under the California Consumer Privacy Act (as amended), you have the right to know what personal information we collect, use and disclose; to get a copy; to correct it; to delete it; to opt out of its sale or sharing; and to limit use of sensitive personal information. We do not sell or share personal information as those terms are defined, and we use sensitive information (such as identity check results, once that launches) only to provide the service. We will not treat you differently for using your rights. We treat a Global Privacy Control signal as an opt-out request.
Categories we collect: identifiers (name, email, phone, account ID, IP address); customer records (contact and business details; payment records when payments launch); commercial information (referrals, quotes, fees, subscriptions); internet activity (activity in FixRally, logs); approximate location (ZIP code); audio and visual information (photos and video clips); professional information (trades, licences, business details); and inferences (reputation and lead ranking). Sources and purposes are described in sections 2 and 3. Disclosures are described in section 4.
Nevada residents. We do not sell covered information as defined in Nevada law (NRS 603A). You may still send us a request to opt out of any future sale at support@fixrally.com, and we will honor it.
Residents of other states with privacy laws (such as Colorado, Connecticut, Virginia, Oregon and Texas) have similar rights to access, correct, delete and opt out. Email us to use them. If we deny your request, you can appeal by replying to our answer with "Appeal" in the subject line.
10. Security
We protect your information with encryption in transit, access controls, and limits on which staff can see it. Staff look at private messages only when a message is reported, to investigate abuse or fraud, or when the law requires. No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.
11. Age requirement
FixRally is only for people 18 and older. We do not knowingly collect information from anyone under 18, including children under 13 or teens under 16. If we learn that someone under 18 has an account, we will close it and delete their information. If you think a minor is using FixRally, email support@fixrally.com.
12. Users outside the United States
FixRally is run from the United States and stores data in the United States. If you use FixRally from another country, your information is transferred to and processed in the US, where privacy law may differ from your own. [Lawyer to confirm whether GDPR / UK GDPR terms are needed, since FixRally is open worldwide.]
13. Changes to this policy
If we make a material change, we will tell you in the app or by email before it takes effect, and update the date at the top.
14. Contact
RLHF Labs LLC (FixRally) Email: support@fixrally.com Mail: [registered business address — to be confirmed]